Never again will I complain about University housing. If ever I thought that ISU was not quick enough to respond to a complaint or issue I’ve had with my housing, I was wrong.
I guess it goes all the way back to December when I was setting up accommodations for University housing in Edinburgh. I had filled out my top three choices on the website and submitted it. A few weeks later I received my accommodations but had been told previously by my coordinator at ISU, Julie, that I was to pay the deposit up front and out of pocket. Now, being a college student I didn’t have $400 laying around that I could just hand over. So Julie and I both sent emails to accommodations to see how I needed to handle accepting my housing slot.
Weeks later we still hadn’t heard anything back from University and in the meantime I received another email stating that I had three days to accept my accommodations otherwise it was going to be given to someone else and I would not receive another spot. So, while trying to study for finals, I also had to go through the arduous task of trying to get ahold of University.
I had to unblock my phone so that I could place international calls and deal with a rude woman who thought that she knew what I wanted before I even finished telling her my problem. When I was finally given a chance to tell her that I didn’t have the money, that I paid my schooling through loans that went directly to ISU, she had to find someone else to handle the issue.
I was then told that I would just need to click on the “sponsor” button on the website and they would then bill ISU. So, after jumping through hoops to get housing, I received an email from University right before Christmas saying that I had already accepted my accommodations! NO S#^%!! If I had waited for that email, I would have ended up with no housing! And this is just the beginning!!
I was on my University of Edinburgh account the other day checking my emails and such when I noticed that I had an outstanding invoice. Low and behold my housing wasn’t paid! What a surprise! I emailed Clay, who’s in charge of financial aid for study abroad students at ISU, and asked him why my housing hadn’t been paid for. He said that I was to have taken care of the housing payment. I told him about my earlier converstaion with Edinburgh about this and he emailed Julie to let her know of the issue. Julie then told me that Edinburgh didn’t bill ISU for my housing like they said they would.
So, after contacting the Accommodations Financial Dept., I now have to withdraw 100 lbs. from the ATM everyday in order to pay my housing in full. Plus my bank charges me international fees everytime I do this. I also have a limit on how much I can withdraw everyday and how much I can charge to my credit card. Oh not to mention that when I checked my account again to see if there was a penalty fee or a deadline, I noticed that there was a charge to the University of Iowa. Hmm, wonder how that happened.
On to my next complaint.
I knew I was going to need to bring bed linens and a blanket with me and was glad that I did. A lot of people had to take the bus to IKEA on their first day in Edinburgh in order to get bed sheets and a duvet, comforter, for the night. How they will get those GINORMOUS bulky things home is beyond me. I also thought it wise to bring my ethernet cable just incase and it turns out I was right.
In order to receive Internet in Uni housing, I had to put in a CD that has a specific set-up process that I needed to run through. After running through the disk, I then had to register my computer by filling out a sheet and emailing it to ResNet.
A requirement needed to register is some kind of alphanumeric connection code. When I tried to find this through the CD, like I was supposed to, all that came up was a blank black screen. I then had to call ResNet and ask for help. Once that was taken care of, I went ahead and emailed them all the information requested. I was told that it shouldn’t take long, after emailing them, to receive Internet in my room. Unfortunately that was not the case for me.
I had to call them up again and see what had happened to my email. They must have not received it because the guy on the other end kindly walked me through the whole process yet again. Before I hung up though, I had Internet. FINALLY!
I still have yet to figure out why I had to go through this extremely complicated process just to receive Internet in my room. And while it is enjoyable and better than the dial-up my mom still has at home, it’s not as fast or as good as ISU’s.
A note to those planning to study abroad: While the majority of studying abroad is extremely enjoyable, be prepared for a few set backs. Remember to take things one at a time and you will eventually get through it all. The first 24 hours are always the hardest.




